PayPal customers enjoy a wide range of benefits associated with their accounts, including a full suite of experiences that include shopping, digital commerce, the ability to send money or donate to charitable causes.
We recently announced a change to our User Agreement introducing an annual inactivity fee of $20 CAD, effective November 20, 2021. The fee will only apply to accounts that have been inactive for 12 months—where the account holder has not logged in to their account or made a transaction with PayPal during that period.
The fee will only be applied to accounts that hold a PayPal balance. No fee will be charged on accounts with negative balance, and the fee will not be charged in a way that will result in a negative balance. A customer’s linked debit card or credit card on their PayPal account will not be charged.
Activating your account is easy. Here are some options:
We will notify impacted customers by sending two notifications by email: 30 days and 7 days before the fee will be withdrawn. The email will inform customers how to use the balance available on their account— by simply logging in or by making a transaction, withdrawing or sending money or making a donation.
If customers have any questions, they can reach us via phone or chat or send a tweet to @AskPayPal.
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